pcchenard
New member
I don't know if this is appropriate for the forum, but I think I need to share this experience so that others are aware.
I ordered Fromm dog food from Petflow on auto ship and received two shipments. They both came within 3 days, which was awesome. However, what wasn't awesome was that the second bag was punctured with a hole about the size of a finger tip. There was absolutely no damage to the box that the food was shipped in so I know the bag was punctured prior to being boxed up for shipping. I contacted Petflow and they assured me that due to their double bag check process there was no possible way that the bag was punctured before shipment and that it had to happen during shipping. I contacted them again to once again tell them that there was no damage to the box so that was not possible. After 3 days they never responded to this communication so I contacted them again and once again they did not respond.
Giving them the benefit of the doubt I decided to let it go. We'll, I received the food about a week ago and just opened it. And guess what....it is all dried up which means that the hole had been in the bag for months. So now I'm stuck with this crappy food and I'm out $64.
Since they stopped communications with me they obviously don't care so I have canceled my auto ship with them and will be keeping my business local. I will pay a little bit more for the food but at least I will know I'm getting food in undamaged bags and I will be supporting my local economy.
Buyer beware.
Sent from my XT907 using Tapatalk
I ordered Fromm dog food from Petflow on auto ship and received two shipments. They both came within 3 days, which was awesome. However, what wasn't awesome was that the second bag was punctured with a hole about the size of a finger tip. There was absolutely no damage to the box that the food was shipped in so I know the bag was punctured prior to being boxed up for shipping. I contacted Petflow and they assured me that due to their double bag check process there was no possible way that the bag was punctured before shipment and that it had to happen during shipping. I contacted them again to once again tell them that there was no damage to the box so that was not possible. After 3 days they never responded to this communication so I contacted them again and once again they did not respond.
Giving them the benefit of the doubt I decided to let it go. We'll, I received the food about a week ago and just opened it. And guess what....it is all dried up which means that the hole had been in the bag for months. So now I'm stuck with this crappy food and I'm out $64.
Since they stopped communications with me they obviously don't care so I have canceled my auto ship with them and will be keeping my business local. I will pay a little bit more for the food but at least I will know I'm getting food in undamaged bags and I will be supporting my local economy.
Buyer beware.
Sent from my XT907 using Tapatalk