Unfortunately, it seems that so many of the service related companies are independent jerks, so I can totally relate......we have had a problem with our generator for a few months and the electrician keeps saying he will be here soon and has never shown up yet! It gets so frustrating.
Yes, we are still staying here......the bedrooms are functioning right now and I am able to keep them super cool and use fans to push the air into the family room/kitchen enough to make it decent.....they are supposed to be back with the parts on Friday to repair, but it is an outside unit that needs the new board and it is supposed to rain about 2" on Friday............Grrr!!!