Anyone here sell or buy on ebay? I am soooo furious right now! I just don't know what to do! I have been buying and selling on ebay for years. I have a feedback score of over 500, 100% positive, meaning no one has had any problems with any transaction they've had with me. I've been selling on ebay here lately. On Fri. of last week I sent off 6 packages. Yesterday I received 5 messages from very happy buyers and one message from from a buyer who has come up with every complaint you can imagine, none of which is true! She says the items aren't as descrobed, that they reek of smoke, and I put in every listing "From a smoke-free home". I am not a smoker, this info. is important to me, I don't want to smell smoke, I figure other non-smokers feel the same. So who'd be silly enough to put a non-required statement "Smoke-free home" into their listings and then send off things that smell of smoke? That would just be asking for problems, right? She also says the items are COVERED with cat hair, they're dirty and one is a fake. I don't own a car, and my dogs stay downstairs, these items are upstairs). So I didn't respond immediately (I just got the message from her late yesterday), I contacted ebay to ask what they recommend I do. I put in my listings that I don't accept returns, because I don't misrepresent anything, I provide pictures and a good description, I really don't want to mess around with returns and refunds. No one has ever had an issue til this woman. I was shocked to find out that ebay will do ANYTHING to keep their buyers happy, but nothing to protect their sellers, and the sellers pay all the fees that keep ebay up and running. They told me I should allow her to return these items for a refund. I said I had opted to not accept returns. They said that doesn't matter (WHY do they even offer this option?!?), if she says the item is not as described, I need to make this right with her. So, since I've never dealt with this before, I contacted a couple of people I know who sell on ebay, to see what they recommended I do. This-morning I planned to contact the buyer asking for her to send me pictures of these items, so I could compare them to the pics I have. These are not one-of-a-kind, who knows if she really intends to return the actual items I sent to her? But before I could contact her, I discovered there were already two disputes filed with ebay, she didn't even have the decency to give me a reasonable amount of time to respond to her. And, Paypal has frozen the funds in my Paypal acct., apparently they must figure they will be giving her a refund. I am soooo irritated!! I just don't know what to do! Thanks for listening to my rant!