Ok, I found out the names of her medicine. The heart worm pill is triheart plus and the topical is First shield trio. Ate those both good?
Tri Heart Plus is a generic version of Heartguard plus with the same ingredient and dosage. First shield trio is mainly prescribed by Bainfield vet hospital also has the same ingredients as Hartz product so I would stay far away. It also has a lot of negative reviews either for not working or being toxic.
IMO the Tri Heart sounds like a good product. Since you have Tick issues switch from First Shield Trio (throw away or ask for a refund since it doesnt work) and try one of the topical I suggest K9 Advantix II since it does repel and kill ticks
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