I agree, try to get your money back the trainer probably didn't have any experience with EBDs, or at least limited experience. Amber is my first EBD and I can say she can be obessive with her toys, she loves to play with them and get you to play with her. She is full of energy and I have found this breed to be simply amazing. She goes with the flow and fits in with whatever we are doing; she demands that she fits in, she is not going to be left out of the action. I have bought toys that Amber just doesn't care for no matter what I do. She hates the nylon bones but give her an antler and she is going to chew on it until she gets tired. Some people just don't care what they say or how what they say impacts other people. From your post, it does sound like you have a rather good handle on training, we are just getting to roll over with Amber and it is taking some work. Lol; she only relates to belly rubs right now. Good luck.