Recent content by alexpetflow

Hi everyone! Just a few quick notes: We are in fact switching warehouses in New Jersey. The reason why some orders were sent from Vegas was to make sure that we don't keep our customers waiting while we move merchandise from one warehouse to another. The move is about 95% completed and we're...

Hi guys, We'd love to carry only premium products, unfortunately, not every customer can afford to spend the extra amount it costs to purchase those products. We've already removed many lower-quality products from our site, and we get requests for them daily. Most customers, unfortunately...

My assumption is that it will be the same problem :( I am originally from Toronto and when I tried sending my mom something from NYC, it took forever to get there and was opened by customs... We may eventually have a partner in Canada that will ship FROM Canada TO Canada for us, but that...

We currently don't have a program to ship overseas. Aside from the fact that costs are extremely high, shipping food overseas, due to customs, is not a good idea, as it's highly unlikely that the product will ever make it to its intended destination :( Sorry!

Sure! Just revise your upcoming orders, and email help@petflow.com and let us know that you increased your order and that we should add the free shipping promotion, and we will! :) Please cc me as well at alex@petflow.com so I can doublecheck that we take care of it.

We will do our best to try to price match, just email me or PM me, whichever works. Also, we'll look into PayPal. We haven't had too many people request it, but perhaps we'll build a separate checkout for those that want to pay with paypal. Thanks.

Hi Everyone! Just a note: If you just bought food, you don't have to have your first delivery start right away, you can set it to begin even a month or more from now. We don't charge your card until the order ships, so you can still choose all the products you need and lock in free shipping on...