I agree with everyone. When my little brother was dying in a nursing home with Lou Gehrig's disease, me, my mother and my sister watched his care carefully. We noticed that the patients with "involved" family do get better care - which is INSANE and HORRIBLE. But true.
If this place isn't smart enough to be engaged with a patient who HAS an advocate, can you imagine how neglectful they are with the ones who've just been plopped down in there to die? I shudder to think.
Document and report. You'll be doing it for other patients as well. At 16K+ a month, his accommodations and service there should be IMPECCABLE.