I just posted a number that only charges $35 to answer a question...and sometimes you can't learn the information on the computer. Like in my case...Ahsoka had gotten a packet of cold pills...She's also MDR1 and I was concerned. It was worth peace of mind of $35...but $65 that is a lot of money...The $35 includes if there is a problem...And the vet you go to isn't current on how to treat such a case...they will advice the vet as to how to proceed. So...if you look at the bigger picture...the $35 isn't to bad. But that's almost half of what the other place charges!!!