I have two girls with white faces. Gertie has almost no tear stains and Ida's are horrible! They get all the exact same everything, so I can't figure out why Ida's are so different. I feed them a very good food, wash faces, etc. I'm currently doing a couple things, trying to get Ida's tear stains to go away. I give her a tear stain removel supplement mixed in with her breakfast every morning. My daughter had good results with this, but it took about 6 weeks. So I am also giving her 1/2 a Tums in the morning and evening. Another member here said she gets good results with this method. So far I'm not noticing a huge difference, but it's only been a couple weeks with the supplement and maybe 5 or 6 days with the Tums. I don't think anything works real fast.