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Thread: Petflow experience

  1. #13
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    Default Re: Petflow experience

    Quote Originally Posted by pcchenard View Post
    I would also like to say that my experience is most likely an anomaly, but I thought it was worth mentioning.

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    I would have asked to speak to a manager or supervisor.... Customer service can only do so much (like offer you a discount on your program).


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  2. #14
    EBN's SWEETHEART aka our little GOOB Become a 4 Paw Member
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    Default Re: Petflow experience

    Quote Originally Posted by pcchenard View Post
    My communications were via email, until I was required to call to canceled my auto ship program. They asked why I was canceling so I told them. They apologized and did offer me a small $6 discount my next order for this auto ship program (I probably should have mentioned this in my first post), which I declined and she canceled my program.

    So they did offer the discount as a way of rectifying the situation, but that wasn't enough to cover the damaged food and also wouldn't fix the problem of having a bag of damaged food so I didn't really consider it as acceptable.

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    I'm really surprised… I would of thought they would of at the least sent you a new bag of food!!!

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  3. #15
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    Default Re: Petflow experience

    Quote Originally Posted by Bulldozersma View Post
    Pete

    Dispute the sale with your credit card issuer (bank). Code the dispute as product not as described. You have attempted to resolve the issue with PetFlow and because they are not willing to refund you, you have a valid dispute and should not have to pay for the food that was damaged by the hole in the bag.
    Exactly right! I will never understand why some companies would like to remain hard nosed and are willing to lose lifelong customers for a few bucks. They should always give the customer the benefit of the doubt. Just like Netflix never questioned if a movie they sent got lost in the mail, but if it happened too often with the same person, they called shenanigans. Credit card companies are generally the same when it comes to dealing with their clients.
    Anyway, I hope you get your credit and that this company, who uses this forum as a platform for advertising, learns that mistreating a customer with a problem also loses them potential customers who have never shopped with them before and now never will.

  4. #16
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    Default Re: Petflow experience

    I had the exact same problem with a bag being punctured when I ordered Fromms from them about 6 months ago but I made a call and they immediately, with no questions asked or picture required, sent me a new bag. I was impressed. Ill pm you if you want and give them my name and address..ask why policy with me was different.

  5. #17
    Wrinkle Wiper pcchenard's Avatar
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    Default Re: Petflow experience

    Quote Originally Posted by Chumley View Post
    I had the exact same problem with a bag being punctured when I ordered Fromms from them about 6 months ago but I made a call and they immediately, with no questions asked or picture required, sent me a new bag. I was impressed. Ill pm you if you want and give them my name and address..ask why policy with me was different.
    Thanks, but that won't be necessary.

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  6. #18
    Wrinkle Wiper pcchenard's Avatar
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    Default Re: Petflow experience

    OK...I thought I would give Petflow another chance to earn some of my business so I gave them a simple task of sending me some Flush Puppies poop bags. I ordered them one week ago today on 9/17/2014. They shipped on Sunday 9/21/2014 and they aren't scheduled for delivery until next Monday 9/29/2014. When I placed the order they were shown as in stock so I know it wasn't a "back order" problem. What. A. Joke. I had to run out and buy some bags at the local store because I ended up running out due to their SLOW delivery time. They have now completely lost my business. I will not buy anything from them ever again and I will NOT recommend their site to anyone.
    Last edited by pcchenard; 09-25-2014 at 04:15 PM. Reason: typo

    Bruno the Bulldog - Rest in peace old buddy.
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  7. #19
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    Default Re: Petflow experience

    Pete, customer service is a lost art. I, like others here, have not experienced the problem. Chances are 50/50.

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