"What we once enjoyed and deeply loved, we can never lose, for all that we love deeply becomes a part of us." Helen Keller
RIP Wellie, Bella, Winston & Roxie
Anyway, I hope you get your credit and that this company, who uses this forum as a platform for advertising, learns that mistreating a customer with a problem also loses them potential customers who have never shopped with them before and now never will.
I had the exact same problem with a bag being punctured when I ordered Fromms from them about 6 months ago but I made a call and they immediately, with no questions asked or picture required, sent me a new bag. I was impressed. Ill pm you if you want and give them my name and address..ask why policy with me was different.
OK...I thought I would give Petflow another chance to earn some of my business so I gave them a simple task of sending me some Flush Puppies poop bags. I ordered them one week ago today on 9/17/2014. They shipped on Sunday 9/21/2014 and they aren't scheduled for delivery until next Monday 9/29/2014. When I placed the order they were shown as in stock so I know it wasn't a "back order" problem. What. A. Joke. I had to run out and buy some bags at the local store because I ended up running out due to their SLOW delivery time. They have now completely lost my business. I will not buy anything from them ever again and I will NOT recommend their site to anyone.
Last edited by pcchenard; 09-25-2014 at 03:15 PM. Reason: typo
Bruno the Bulldog - Rest in peace old buddy.
July 1996 - December 2007
Pete, customer service is a lost art. I, like others here, have not experienced the problem. Chances are 50/50.