I am not the best at solving these issues but we do have a lot of great people on here who will help I am sure. Cutty does do the jumping tho when he plays and it is funny but at the same time he is so solid that it can be dangerous if you arent paying attention. He will just plow right thru you if you arent looking. We just correct him when he does it and make him take a break from playing for a bit but it sounds like you have to go about all of this in a very sensitive way. So sad to think what she must have endured previously. Hopefully somebody on here will give you great advice!