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Thread: The difference a compassionate vet makes

  1. #1
    BullyWood Movie Star Become a 4 Paw Member
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    Default The difference a compassionate vet makes

    Today was a pretty tough day.

    As many of you know, I lost my older bulldog Linus on Wednesday. Today, I had originally scheduled a vet appointment for both Linus and Truman for their semi-annual physical - but only Truman made the trip this time.

    For the semi-annual check up, I usually drop the dogs off in the morning and they run their tests, give any needed booster shots, give them a physical and call me when they are all finished. I was dreading dropping off Truman because I didn't want to be without him for any part of the day, and I knew the vet staff, used to seeing my bullies together, would ask about Linus.

    And they did. And I was okay. I told a few of the vet techs who asked about Linus, and had been informed about his death by the emergency clinic where we brought him to have him cremated, about the circumstances of his death. They expressed their condolences and I thanked them, then waited patiently in the exam room for someone to take Truman back.

    What happened next was one of most generous shows of compassion by a vet I have ever experienced.

    It is Sunday, so Dr. Wright was the only vet on-staff and undoubtedly busy since many like take advantage of weekend hours. Despite this, Dr. Wright came in to exam room (we usually don't see him during the semi-annual check ups), took my hand, and said how sorry he was about Linus. He then proceeded to spend about 15 minutes of his time talking to me about Linus, about Linus' death, about all of the doubts that swirl in your mind after you lose someone you love - did I do enough? Was he in pain? Was he afraid?

    Dr. Wright, compassionately and honestly, answered all of my questions and offered his expert insights on Linus, on his life, and on his death. With great certainty, he assured me that Linus died as he lived - in atmosphere of comfort and love. He talked to me about Truman and how he was handling Linus' passing, as he pet Truman -who at this point, was rolling around the floor with glee because of all the attention. I commented to him about how Truman, despite spending time with Linus' body, didn't really react to his death at all. Dr. Wright assured me that Truman was well aware of his old friend's decline - probably before I even was - and had accepted Linus' death as the natural conclusion to his diminishing state.

    He closed our time in the exam room by giving me a hug and telling me I had given Linus a life that any dog could only wish for and that he would take the best care of Truman that he could - and if I needed anything, just call.

    Of course, by that point, I was in full blown tears. Not only was I extremely comforted by Dr. Wright's words and insights but the fact that our vet, who doesn't own his own practice (we go to a Banfield Pet Hospital), took time out of what I am sure was a super busy and demanding day to express compassion, concern, and care at the passing of one of his patients, was so amazing to me.

    I figured most of the time we speak of vets, we complain so it would be good to share a story about a vet going above and beyond his duty to comfort a grieving pet owner for no other reason than that he cared.

    "I think dogs are the most amazing creatures; they give unconditional love. For me they are the role model for being alive."
    Bentley (5.24.04 - 6.26.10) & Linus (1.10.06 - 7.31.13)

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    Default Re: The difference a compassionate vet makes

    Ohhh Jill...I'm so glad your vet took the time to just be there. There are many stages and depths to your grief..just know, you are and were the best mom to Linus and Truman too. I know how much it helps to have that compassion.

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    Default Re: The difference a compassionate vet makes

    I hope someone sees this and lets the Clinic and staff, that what they did and how they do it, is MUCH appreciated. You are such an eloquent writer, that I felt I was there with you, on each of your posts, this one and when you posted previously about Linus's passing.

    Good Vets, Techs, heck GOOD CUSTOMER SERVICE is next to impossible to get nowadays.

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    Default Re: The difference a compassionate vet makes

    I am so sorry for your loss. I have lost 3 of my beloved dogs(children) in this past year. I know the terrible loss you are going through. Each one takes a piece of your heart with them but gave you so much while they were here with you.

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    Default Re: The difference a compassionate vet makes

    Now I'm in tears too. It's so touching to hear about this vet and how he took time with you to talk about Linus. Thank you for sharing that experience, Jill.




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    Default Re: The difference a compassionate vet makes

    What an amazing vet, thank you for sharing this. It's amazing how far a bit of compassion can go, and he sounds like a truly caring man.


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    Default Re: The difference a compassionate vet makes

    What a compassionate wonderful vet. Thank you for sharing your story.

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    Default Re: The difference a compassionate vet makes

    You are an amazing writer, Jill...I am grateful you've shared your thoughts
    and feelings about Linus's death & afterwards. What a wonderful blessing
    your vet is, you so richly deserved to hear his words of knowledge, experience
    and comfort he gave you. I admire your courage & strength, what a hard trip
    to make but thank god you did! Keeping you & yours in thought & prayer.


    My 1st bully, Brutus
    RIP beloved boy.

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    Default Re: The difference a compassionate vet makes

    Wow. That was wonderful that he took the time. That is a wonderful man.
    Always in my heart and never far from my thoughts. See you at the rainbow bridge my sweet little Monkey. R.I.P. Raven.

  10. #10
    BullyWood Movie Star Become a 4 Paw Member
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    Default Re: The difference a compassionate vet makes

    Quote Originally Posted by RaRett View Post
    I hope someone sees this and lets the Clinic and staff, that what they did and how they do it, is MUCH appreciated. You are such an eloquent writer, that I felt I was there with you, on each of your posts, this one and when you posted previously about Linus's passing.

    Good Vets, Techs, heck GOOD CUSTOMER SERVICE is next to impossible to get nowadays.
    Great idea @RaRett! I am definitely going to send my experience to Banfield Corporate. Dr. Wright deserves some recognition.

    "I think dogs are the most amazing creatures; they give unconditional love. For me they are the role model for being alive."
    Bentley (5.24.04 - 6.26.10) & Linus (1.10.06 - 7.31.13)

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    Default Re: The difference a compassionate vet makes

    When I email a big corporation, I google things like CEO Banfield Corporate Corp, Customer Service, Accounting, etc etc etc, and WHOEVER's email I find, I add to the list, and I title it something to grab their attention 'My WONDERFUL Experience at Bainfield - Mytown USA' or 'A *BIG* thank you!

    something Bright, Cheery, upbeat. you are taking the time to write about the experience, you really want them to OPEN the email to read it Also include the local store, inquire their District Mangers Name, Email address etc.

    Isnt Bainfield inside of PetSmarts or PetCo ? Email them too make sure you leave an address how they can get up with you. (by the way, I do this alot, and they are so appreciative for some GOOD comments, I've received coupons etc just for taking the time to write !, this obviously isnt your motivation, you want to recognize the Vet and his Staff, if you got any of the Vet tech's names, make it personalized, I was greeted by Suzi, and Bill let me in the room. The Vet Techs probably dont hear 'Job Well done' very often.

    You want my business? Give me Customer service, heck you can burn my dinner, if you atleast apologize, and make it right

  12. #12
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    Default Re: The difference a compassionate vet makes

    Thank you for your story. It is always nice to hear about compassionate people and from the sounds of it you have a very compassionate vet whish to me is a good thing as they are so hard to find.
    Bulldogs are like potato chips. You just can't stop with one.

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