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Thread: Trupanion

  1. #1
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    Default Trupanion

    I have had insurance for Sarge and Lou lou for going on two years now and have never filed a claim for either of my bullys , I fianlly filed a claim for Sarges Lyme disease meds
    a month ago, I sent them every thing they requested and now they want more info and I dont have any more . They got what they asked for. I have paid in close two thousand dollars in premiums and they are haggling over a 100.00 dollars. I just canceled their policy and will start putting the 130.00 in a savings account for their emergency fund. Has anyone had this problem with a pet insurance Co.

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    Default Re: Trupanion

    We have trupanion too and have never put in a claim with it, so you didn't get anything back and had to shell out $2000 for meds?

  3. #3
    Wrinkle Wiper SUMOPUP's Avatar
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    Default Re: Trupanion

    Quote Originally Posted by Baconator View Post
    We have trupanion too and have never put in a claim with it, so you didn't get anything back and had to shell out $2000 for meds?
    I have trupanion for Sumo and also pay about $130 a month. and thank goodness! When Sumo was a pup she had a lot of issues! It would have cost me thousands and thousands of dollars in treatments, xrays, medications, etc... Trupanion has always kept up with their claim of 90% coverage for me.

    Now, sumo has been well for almost a full year, maybe longer, and i think its still better for me to be paying trupanion in the case of an emergency than to have to cover the costs if something happens.

    Just my two cents, although would be much different if she had never encountered any medical problems!

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    Default Re: Trupanion

    We have Trupanion too and have been lucky enough not to have filed a claim. But I have a high deductible so it's only really for major issues. I have heard all insurance companies are sticklers for the paperwork..but that's horrible that after paying all of your premiums, you get treated like that..Not smart customer service.

  5. #5
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    Default Re: Trupanion

    Any way you could speak with a supervisor at Trupanion? I'm surprised that they would let a loyal client like yourself go without trying to work things out with u first. I have Trupanion too and have had to file claims for both my boys. They did a great job w/reimbursement but (not surprisingly), my premiums did increase after that! I try to avoid making a claim unless i truly have to and also have savings accts. for both of them set up.




  6. #6
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    Default Re: Trupanion

    I had Trupanion for Abby and I now have it for Otis. When I tell you I submitted claims MONTHLY for Abby I'm not exaggerating. I signed up the day of her first time to the vet. 3 weeks later she was diagnosed with kidney failure and the bills flooded in. Even tho I was a brand new customer and had paid only my first premium they reimbursed me every penny of that 90% after my deductible for every claim that I submitted (and there were lots of them!). I'm telling you Tom, I paid them 56.00 a month and submitted claims for sometimes triple that... they never even blinked.

    After I lost her, they sent me a really sweet sympathy card and made a donation in her name to a local animal shelter.

    I would call them and ask to speak to a supervisor. They should be able to get any extra info that they need directly from your vet.

    For me, her name was Abby
    10/24/2011 - 11/23/1012


    Obtaining a dog license should require more than writing a check.

  7. #7
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    Default Re: Trupanion

    Hmmm I dont get it ? I sent in all their medical records, this has been going on for a month, first they said they were waiting for an invoice from the vet, then they said they needed more medical records... I dont have anymore records. the medicine for Sarge was 150.00 , not two thousand, that was how much I paid in since I started with them.I told them to cancel my policy and not to draw from my checking anymore I am so steamed, I hate jumping thru hoops and playing games thats not me I am up front and to the point. Just started a savings account for Sarge and Loulou, Ill do it that way. Sorry to let loose.

  8. #8
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    Default Re: Trupanion

    I don't get it either. All I ever did when submitting a claim was print the paper, sign it and fax them a copy of the bill. I never even asked the doctor to sign it! They verified all my information on their own and I always had a problem free check within 10 days.

    I'm sorry you hit a wall

    For me, her name was Abby
    10/24/2011 - 11/23/1012


    Obtaining a dog license should require more than writing a check.

  9. #9
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    Default Re: Trupanion

    Quote Originally Posted by Twice View Post
    I had Trupanion for Abby and I now have it for Otis. When I tell you I submitted claims MONTHLY for Abby I'm not exaggerating. I signed up the day of her first time to the vet. 3 weeks later she was diagnosed with kidney failure and the bills flooded in. Even tho I was a brand new customer and had paid only my first premium they reimbursed me every penny of that 90% after my deductible for every claim that I submitted (and there were lots of them!). I'm telling you Tom, I paid them 56.00 a month and submitted claims for sometimes triple that... they never even blinked.

    After I lost her, they sent me a really sweet sympathy card and made a donation in her name to a local animal shelter.

    I would call them and ask to speak to a supervisor. They should be able to get any extra info that they need directly from your vet.

    That was really thoughtful of them to make a donation in Abby's name.

  10. #10
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    Default Re: Trupanion

    I'm sorry you are going thru this hassle, Tom. All it takes is getting a wrong
    code entered, an idiot repr, etc and something simple turns into a nightmare.

    Like you, I'm straightforward & hate BS, game playing & hassles.

    I think putting the money into a savings acct is smart. I do the same for my vehicles
    when I've paid them off & it's not worth carrying full coverage because ins co. won't
    pay off what they are worth but yet, they're not yet old...like my 2008 Ford Ranger.


    My 1st bully, Brutus
    RIP beloved boy.

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