Yes [MENTION=959]kazzy220[/MENTION], brand new General Manager, been there for a month, It was all in fun and when I said I was not going to apologize I think he got a good feel of me and my standards. I put up with these same guys every single day and it is all in fun. Although it did irk me that Al said that.Definitely not inappropriate .. I agree that it is technically customer service but this is a sports bar ..... that's a whole new meaning to customer service. Back in England my parents owned a pub for many years and I worked in the bar there. I don't need to tell you that your customers don't come back for the comfy chairs and the pics they have on the wall. They come back because the beer is cold and there is a damn good "barmaid" behind the bar. Al isn't there for anyone but you and the rest of the staff. Is your manager new or something ........ cos anybody with any experience of running a pub/bar would have more sense than to call you out on something that is typical bar banter!!