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Thread: Disappointed and guilty!

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    Default Disappointed and guilty!

    I just switched from Fromm Pork and Applesauce to Fromm Beef Frittata so i could change up the primary protein source as has been recommended. Well, poor butler has been having massive and they are semi firm and sometimes even soft like soft serve i feel so bad for him. he was just pooping a few minutes ago and it was soft with lots of farts in between substance. I switched over really slow, about 3 weeks. Now that he is only on the beef frittata his poops are all messed up. I am so disappointed because what can i even do at this point? I can't return the food, none of my friends feed their dogs fromm so i can't trade. I wouldn't want to eat something for 11 weeks that gave me soft serve turds, so i'm not going to do it to my favorite thing in the world. I just hate to waste the cash on that food, and i hate to make butler eat only the pork food cause i'm too scared to feed him something else cause it will mess up his tummy. frustrating. has anyone else had problems with this flavor? i've been adding pumpkin to make his poops firmer, but to no avail. any suggestions? i'm just sad for my baby.

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    Default Re: Disappointed and guilty!

    Fromm guarantees their food. Return the unused portion to your retailer. You may want to call first to make sure your dealer honors Fromms guarantee.
    Where do you go from here? Another high quality food. Just because Fromm is great for HRH doesnt mean it will work for Butler. They are all different and sometimes it takes trying several switches to find the right one. Fromm has a toll free # on their website if you want to discuss it with them.

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    Default Re: Disappointed and guilty!

    I returned used food back to the store when Vegas had a sour bag, as long as it was in the original package (I save the bag at least week) I had no problems returning for a refund.

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    Default Re: Disappointed and guilty!

    Quote Originally Posted by sheila View Post
    I just switched from Fromm Pork and Applesauce to Fromm Beef Frittata so i could change up the primary protein source as has been recommended.
    Not sure if it could contribute, but the Pork is not grain free, and the Beef is grain free. Maybe you need to change the protein source from within the Duck, Chicken, Whitefish or Salmon which all have grain, in case Butler's system wants the grain.

    I am in the middle of switching Arwen from Canidae to Fromm's Beef... she is having the opposite reaction - her 's are getting firmer. On the Canidae she had the almost liquid piles.

    Good luck, I hope his stomach gets better quickly!
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    Default Re: Disappointed and guilty!

    Yep my boys are more firm with grain free than the reg 4 star foods so I guess he just isnt liking it so much. I agree, try and take it back or call if you have to. He was fine with the pork tho? Maybe just stay within the 4 star foods that are not grain free then or switch to something that works better if you think that is necessary. Poor baby.

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    Default

    Does the poo look expanded? Full of gas? He could have an allergy to beef...

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    Default Re: Disappointed and guilty!

    The stores here that sell Fromm also say that as long as more than half is left in the bag, they can return it to the retailer.

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    Default Re: Disappointed and guilty!

    thanks for all your input friends!

    i buy it from petflow, so i'll have to look into their return policy. @desertskybulldogs, i don't know what expanded means, and last night was the only time he was gassy while pooping. He does love this food though, lol. but he likes all the flavors. before the pork one i fed him surf and turf, and his poops were fine. now that i'm typing this though, i do remember that our vet increased his dosage of fluconazole (for valley fever) and maybe that could have soft stools as a side effect. i'll have to look into that too today.

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    Default Re: Disappointed and guilty!

    okay, so petflow says this "We are not allowed to offer refunds or exchanges on food, treats or any edible items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting." so that sucks.

    fluconazole does have diarrhea as a side effect, but we started the higher dosage in the beginning of july, and without problems. sigh.

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    Default Re: Disappointed and guilty!

    well what i do if i try a food and it does not agree with sarah so much is you can always get a bag of pork or something else that does agree with him and mix the two till the bag of fritatta is gone. ive gotten rid of alot of food that way. usually a half and half mixture is enough for the poo to return to normal but whatever mixture works for him. that way you havent wasted the money and he is not in distress. i hope it works out for you.

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    Default Re: Disappointed and guilty!

    That was one of the reasons I wanted to try Fromm was the interchangeable flavors... But decided to go with TOTW since I can get it locally and can change up the flavors too ! ( well 45 min away there are some closer dealers but I like this lady ) good luck with the
    I them so much!!!! My life has changed so much since 7/2011
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    Default Re: Disappointed and guilty!

    We did buy from Petflow but if they will not take food back I will not buy from them. I recently purchased FROMM from a feed store by us and they will take it back. We tried the duck and sweetpotato and Lucy started to turn red on it so I took it back and they exchanged it no problem. We got the surf and turf and she does good on it.
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