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Thread: Fromm Salmon Tunalini 12lb bag

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    Potty Trainer samnie's Avatar
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    Default Fromm Salmon Tunalini 12lb bag

    Background - Samnie has been eating Fromm Pork & Peas (dry/canned mix) since we learned that she's allergic to chicken. Couple of months on Pork & Peas, I got the 4lb bag of Beef Frittata just to see if she'll like it so I can add variety to her meals. She loved it and I even use it for her kong toy as treats.

    Samnie also loves baked salmon. I dont usually cook but I bake her some every once in a while for a special treat/meal. So of course I assumed that she will like the Fromm Salmon Tunalini. I've been wanting to try it but they don't have a 4lb bag at Petflow and I can't find a local store nearby that carry Fromm foods (I know, it's really sad!!) Last week, I decided to just go ahead and buy a 12lb bag thinking Samnie will surely like it.

    Boy was I wrong!! Not only did she not like it, since I tried it on Sunday she won't eat ANY of her dry kibbles - no matter what flavor!! (Possible she got scared and thinks it's the salmon flavor that I'm giving her??) The whole week she would only eat canned food!! (I mix a little bit of her Pork & Peas kibble but she picks 'em out!) Thursday was when she started coming around to eating the kibbles with her canned food...so I think we're good.

    My problem now is - what to do with the 12lb Salmon Tunalini that I have?!?? I got it from Petflow on Saturday & opened it on Sunday 12/8 - used probably 1 cup at the most.

    Such a waste to throw good food away. I know shelters wouldn't accept an opened bag. I dont know anybody who lives nearby that eats Fromm. Any suggestions? Anybody wants it?

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    Default Re: Fromm Salmon Tunalini 12lb bag

    Got a neighbor with a dog. Or a cat would probably eat it. Hard to believe the shelter won't take it!
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    Default Re: Fromm Salmon Tunalini 12lb bag

    @samnie take it back, FROMM will take back any food your bully will not eat, even if the bag is opened. Petco should either let you trade it for the flavor you want or give you your money back. If they give you crap about it call the manager, they should exchange it or refund your money, no problem.
    Have a Great Bully Day.
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    Default Re: Fromm Salmon Tunalini 12lb bag

    What David said.... call Petflow and they should send you a different flavor
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    Default Re: Fromm Salmon Tunalini 12lb bag

    Most places and even petflow will take it back as long as 75% or more remains in exchange for the same size and brand.

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    Default Re: Fromm Salmon Tunalini 12lb bag

    thanks guys!!!! i will call Petflow!

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    Default Re: Fromm Salmon Tunalini 12lb bag

    Hi, I'm not familiar with the store policies in the States, but here in Canada, most of the pet food places will refund or exchange opened food, as long as its at least half full. I also can't believe the shelters wouldn't accept an opened bag of dog food, especially a good quality food like Fromms, they ask for and want donations, so I don't know why they wouldn't accept it.
    LEARN A LESSON FROM YOUR DOG, NO MATTER WHAT LIFE BRINGS YOU, KICK SOME GRASS OVER THAT AND MOVE ON.

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    Default Re: Fromm Salmon Tunalini 12lb bag

    Let us know how it goes with Petflow!

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    Potty Trainer samnie's Avatar
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    Default Re: Fromm Salmon Tunalini 12lb bag

    Quote Originally Posted by fastmatt613 View Post
    Let us know how it goes with Petflow!
    oh, they didn't take it back:

    Thanks for writing in and I'm sorry to hear that the Fromm's didn't work out for you. Unfortunately, we don't accept returns on opened products as you mentioned but you can certainly donate that opened bag to a local shelter. They are always willing to take any unused products. I've gone ahead and applied a credit of $5.55 (15% of the product price) to your account for the inconvenience. If you have any other questions or concerns, feel free to let me know. I'm always here and happy to help!

    Happy Holidays,
    Rochelle

    Rochelle Strong
    Supervisor, Customer Support
    PetFlow.com ~ Pet Food Delivery!
    1 (888) 316-PAWS


    Good news though - I found a local shelter that wanted it!! So it all worked out!!

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