Other Found this in their kibble

cali baker

Worlds Greatest Chef
Feb 25, 2011
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The Crown City (Pasadena)
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Tate Rory & Finn Paddington
IMG_4430.jpg

When I poured out some of their kibble the other day i came across one very suspicious looking piece---there was this bright blue material sticking out from a piece of kibble! I saved it and wanted to keep it as "evidence". Took it in today to the pet store i bought the bag from and the salesman said it looked like a piece of plastic. I contacted NVI customer svc today and only got an answering machine so am waiting to hear back. That was the only piece i found w/this blue thing in it but it is alarming to me. I still will feed them NVI for now, since I believe, hopefully, it's just an isolated incident. I'm still waiting for my store to carry the Fromm Peas and Pork...and today i really pressured them to get it b/c they carry a huge line of Fromm and supposedly "have a good relationship" w/the Fromm company. I told them i'd start ordering the Peas and Pork online if they didn't carry it so they said they'd work with me on it.

Anyways, just wanted to share this w/you guys.
 

dolphin

Pooper scooper
Nov 5, 2012
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View attachment 47624

When I poured out some of their kibble the other day i came across one very suspicious looking piece---there was this bright blue material sticking out from a piece of kibble! I saved it and wanted to keep it as "evidence". Took it in today to the pet store i bought the bag from and the salesman said it looked like a piece of plastic. I contacted NVI customer svc today and only got an answering machine so am waiting to hear back. That was the only piece i found w/this blue thing in it but it is alarming to me. I still will feed them NVI for now, since I believe, hopefully, it's just an isolated incident. I'm still waiting for my store to carry the Fromm Peas and Pork...and today i really pressured them to get it b/c they carry a huge line of Fromm and supposedly "have a good relationship" w/the Fromm company. I told them i'd start ordering the Peas and Pork online if they didn't carry it so they said they'd work with me on it.

Anyways, just wanted to share this w/you guys.

Not good. I have a half bag if you want or I will order online and have it sent over. I always thought if that happened to me I wish it was someones diamond ring that came off into the bag. :)
 
OP
cali baker

cali baker

Worlds Greatest Chef
Feb 25, 2011
8,925
851
The Crown City (Pasadena)
Country
United States
Bulldog(s) Names
Tate Rory & Finn Paddington
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@pdolphin27, thanku for your offer...so sweet of u! But, i did buy another bag of the NVI lamb limited ingred today b/c i think that incident was an isolated "fluke". Of course, IF i see it again, and you can bet I'll be looking very carefully, I will make a switch asap. I know what u mean...if it was a nice, shiny couple karat deal stuck in that kibble...well, heck, I wouldn't be complaining! :)
 

2BullyMama

I'm not OCD....now who moved my bulldog?
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Jul 28, 2011
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scary what you can find in any bag of food
 

JeannieCO

Queenie
Mar 11, 2011
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Glad you reported it so their quality control peeps can know about it. Not acceptable by no means. Hope they offer you a free bag.
 

dolphin

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Nov 5, 2012
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Yes or $100,000,000 cold hard cash and all expenses paid trip to Tahiti and back with all BULLDOG accommodations included :yes:
 

Marine91

The New Casper
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May 15, 2013
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Scarry. At least you caught it before you baby ate it and were able to inform them about it.
 

2BullyMama

I'm not OCD....now who moved my bulldog?
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Yes or $100,000,000 cold hard cash and all expenses paid trip to Tahiti and back with all BULLDOG accommodations included :yes:

I like how you think


Sent from my iPhone using Tapatalk 2
 

Davidh

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Mar 21, 2011
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Good eye Henny, good thing you saw it.
 

bullmama

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Honestly Henny, that really creeps me out. :nervous:
 

LariP

..........
Aug 4, 2010
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(HRH) Her Royal Highness Princess Gracie & Princess Amelia Pond (Amy)
Unfortunately in todays automated world that sort of thing can happen to even the best company.
I worked for 16 years in a metal beverage container production facility and at the speeds the product is made there is no way that absolutely every possible contaminant can be caught.
I'm sure it is probably a shaving of some plastic likely from one of the ingredients. A small piece that came off of the packaging when it was opened...something simple like that.
But I do hope they at least send you some kind of coupon or something in good faith.
 

Ftse 100

Bully lov'in wonder from down under
Mar 25, 2012
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At least you found it Henny before the boys ate it, hope you get something free for it too.
 

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