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Thread: Found this in their kibble

  1. #25
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    Default Re: Found this in their kibble

    I heard from NVI today, finally! No all expense paid cruise to the Mediterranean but they are giving me a coupon for a bag of dog food.




  2. #26
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    Default Re: Found this in their kibble

    Good Im glad they are doing something about it!

  3. #27
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    Default Re: Found this in their kibble

    Well, they took their time....but it's good that you got the coupon. What was their explenation on this happened?

  4. #28
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    Default Re: Found this in their kibble

    Did they say anything about what or y something odd was in the food? I'm lad thy gave you something at least...

  5. #29
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    Default Re: Found this in their kibble

    Quote Originally Posted by cali baker View Post
    I heard from NVI today, finally! No all expense paid cruise to the Mediterranean but they are giving me a coupon for a bag of dog food.
    Now that's how a company should handle this. Plus it brings it to their quality control department. Sorry they didn't come through on the Mediterranean vacation though.....the nerve!!!!
    Three Hooligans and 1 Angel - Wilson, Sally, Emma & Jack

  6. #30
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    Default Re: Found this in their kibble

    Quote Originally Posted by JeannieCO View Post
    Now that's how a company should handle this. Plus it brings it to their quality control department. Sorry they didn't come through on the Mediterranean vacation though.....the nerve!!!!


  7. #31
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    Default Re: Found this in their kibble

    Quote Originally Posted by RiiSi View Post
    Well, they took their time....but it's good that you got the coupon. What was their explenation on this happened?
    Quote Originally Posted by Lisabear123 View Post
    Did they say anything about what or y something odd was in the food? I'm lad thy gave you something at least...
    No, no explanation about it. The lady I s/w didn't elaborate or offer an explanation. I don't think she really knew herself. Said she would file a report w/QA. Problem is, I realized after I talked to her, when I got home, that I had thrown the empty bag away in the trash bin so I couldn't retrieve the lot # of the bag to provide them.




  8. #32
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    Default Re: Found this in their kibble

    That's pretty equitable! I was following this since I feed NVI as well and had a problem (small bugs) in one of my bags. The place I purchased it replaced it for me but I assume it was based on the NVI policy to stand behind their foods...especially for what they cost.

    "I think dogs are the most amazing creatures; they give unconditional love. For me they are the role model for being alive."
    Bentley (5.24.04 - 6.26.10) & Linus (1.10.06 - 7.31.13)

  9. #33
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    Default Re: Found this in their kibble

    Glad to hear they did something about it, but I bet you're scanning every piece of kibble now!!!!!

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