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Thread: Food Delivery From PetFlow

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    Kennel Cleaner Become a 4 Paw Member fortindycouple's Avatar
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    Unhappy Food Delivery From PetFlow

    We thought we'd try the deal from PetFlow to buy our Fromm food, treats, etc. When the box arrived, it literally looked as if the box had set in a dirty warehouse forever.
    The food was fine, had not expired or anything, but we were shocked at how dirty the box and the bags inside were. We order just about everything we use in our household
    online (UPS is at our door at least 4 times a week) so I know that is not the norm. Has anyone else had this problem? It's very frustrating getting so dirty opening boxes!!
    Life is good today!!

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    Default Re: Food Delivery From PetFlow

    I was just about to order from them I wonder if their warehouse is dirty and they dont keep up on it? I would be curious to here how other peoples orders have come.

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    I have ordered food online from other sources as well, they always come like that no matter what online place I get it from. I don't think it's petflow, I think it is the shipping (fed ex or ups ground usually) due to the weight. Now they are using packing paper which helps, it was worse before. some bags like Earthborn don't lose ink while shifting around in the box during transport like the Fromm bags do, but occasionally the zipper breaks on it! I would express your concerns with Petflow they are really great. I use them exclusively now. Never had a problem with the food, so the bag is just cosmetic.


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    Default Re: Food Delivery From PetFlow

    We thought we would try it again, just to see if the first shipment was just a fluke. I originally wondered if it was UPS, but we get several boxes UPS weekly, and have never experienced this.
    I think contacting PetFlow is a great idea; can't believe I didn't even think of that. Thanks!
    Life is good today!!

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    I have used them for a long time and never noticed overtly dirty boxes or food bags. In fact i have an order to be delivered soon so I will post if it us thus time. I order everything online and never have complaints like this. Seems odd. They have great customer service so if you have a question or problem i would def let them know.

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    Default Re: Food Delivery From PetFlow

    I've ordered from Petflow for quite some time now and have never had a dirty box or bag. Just got three bags of food in two boxes last Thursday and everything was clean and the boys' toy just came from Petflow today and that box was also clean.
    Kim, Lord Sebastian, Sir Oliver, Remy Le Beau, and Gracie Lou <3

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    Default Re: Food Delivery From PetFlow

    I've not had this problem either! I did just order today so I'll be on the lookout!!

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    Default Re: Food Delivery From PetFlow

    Have got about 4 shipments form petflow now and not dirty boxes here
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    Default Re: Food Delivery From PetFlow

    I've ordered from them a few times and never had this problem

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    Default Re: Food Delivery From PetFlow

    I have been ordering from PetFlow for over a year with delivery every three weeks. FedEx delivers the food and I have never had problems with dirty boxes or bags.
    Hope it was just a fluke for you. Or maybe it could be that a company they pick up from has lots of dirt or dust on there packages and I doubt the trucks get cleaned out between pick ups and delivery's. Just could be left over dirt from previous delivery's/pickups.

    You should really report any problem to the delivery company and PetFlow . I'm sure they would appreciate the feed-back.
    I love shopping on line and always expect top notch service.
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    Default Re: Food Delivery From PetFlow

    I have auto-ship and have never received a dirty box or bag! ��
    Zeus 2013


  12. #12
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    Default Re: Food Delivery From PetFlow

    I just got two boxes from petflow last week, both were clean.
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