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Thread: Food Delivery From PetFlow

  1. #25
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    Default Re: Food Delivery From PetFlow

    I don't order from them (I get mined delivered for free from a local company here) but I'd be calling them to let them know though or better yet send a customer service complaint.
    Three Hooligans and 1 Angel - Wilson, Sally, Emma & Jack

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    Quote Originally Posted by sweetpeasmom2008 View Post
    I ordered and on the 16th and it says it will be here the 25th does it usually take this long? The warehouse is in henderson which is on the outside of Las Vegas that is 4 hours from me and its taking 9 days! Anyone else have long shipping times?
    Def call or email them. It usually takes 2 days, although a few times it has taken up to a week from ordering so i always plan on a week and am happy that it is less. I am sure they will want to know how their money is being wasted so def mention to them.

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  3. #27
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    Default Re: Food Delivery From PetFlow

    I just called and they are giving me a $10 credit they said the problem was it shipped fed ex then gets handed over to the post office for delivery In Salt Lake city Utah so thats the hold up there. They also put a note on my account for it to only be shipped fed ex all the way so it should take 2 to 3 days from now on. I'm glad I called thanks everyone for giving me that idea!
    Last edited by sweetpeasmom2008; 07-23-2012 at 05:58 PM.

  4. #28
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    Default Re: Food Delivery From PetFlow

    Quote Originally Posted by sweetpeasmom2008 View Post
    I just called and they are giving me a $10 credit they said the problem was it shipped fed ex then gets handed over to the post office for delivery In Salt Lake city Utah so thats the hold up there. They also put a note on my account for it to only be shipped fed ex all the way so it should take 2 to 3 days from now on. I'm glad I called thanks everyone for giving me that idea!
    Sorry you went through that but glad they are giving you a credit. If ever anyone has ever had a problem they have always done right by them which is why we support them and them us!

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  5. #29
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    Default Re: Food Delivery From PetFlow

    Ya he gave me a refund right away without me having to ask which was nice! So I will order from them my next scheduled delivery and see if that one goes better.

  6. #30
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    Default Re: Food Delivery From PetFlow

    I ordered from PetFlow last Thursday and when my order was delivered on Saturday I thought of this thread.

    I ordered a case of the 5.5oz cans of Trippet Venison Tripe. When I opened the box the shrink wrap on the case was shredded, the cans were all over the place. The cans were filthy and most of the labels had either come completely off or were hanging by one end.

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    Default Re: Food Delivery From PetFlow

    Quote Originally Posted by Twice View Post
    I ordered from PetFlow last Thursday and when my order was delivered on Saturday I thought of this thread.

    I ordered a case of the 5.5oz cans of Trippet Venison Tripe. When I opened the box the shrink wrap on the case was shredded, the cans were all over the place. The cans were filthy and most of the labels had either come completely off or were hanging by one end.
    oh my sounds like they have a person in shipping who is not doing their job right. id let them know for sure. only if people complain can it be fixed.

  8. #32
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    Quote Originally Posted by cowsmom View Post
    oh my sounds like they have a person in shipping who is not doing their job right. id let them know for sure. only if people complain can it be fixed.
    I agree I would certainly contact them, yours is a different wharehouse then mine and if there is an issue of the products coming from that warehouse I am certain Alex will address it!


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  9. #33
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    Default Re: Food Delivery From PetFlow

    I've never had luck with quick shipping. I've had to go out and buy little bags twice. I will never understand why it takes 8 days or so to ship to Washington. I never have had problems with dirty stuff. It would be safe to say that the box is getting dirty from it's travels. If it was a clean journey...why use a box? The box is made to take the dirt and scuff of the travel.

  10. #34
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    Default Re: Food Delivery From PetFlow

    Hello, my name is Rob and I work for PetFlow. I can assure you that our warehouse is very clean and that our warehouse staff carefully inspects each product/box before shipping out. Unfortunately, once an order leaves the warehouse it is in the hands of FedEx and out of our control. If you ever do run into an issue where the product is damaged or you are not satisfied please do not hesitate to reach out to our customer service team!

    Email - help@Petflow.com
    Phone - 888-316-7297

  11. #35
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    Default Re: Food Delivery From PetFlow

    I have been using Petflow for over a year now. In that entire time I've never had dirty or damaged goods. My only complaint was the length of time it USED to take to get my order. But now, I'm thrilled it takes 2 days since they opened a warehouse in Nevada. Seeing how some of my orders arrive from other companies..I'll bet the freight company is to blame...but I'd certainly let Petflow know!

  12. #36
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    Default Re: Food Delivery From PetFlow

    Quote Originally Posted by JAKEISGREAT View Post
    I have been using Petflow for over a year now. In that entire time I've never had dirty or damaged goods. My only complaint was the length of time it USED to take to get my order. But now, I'm thrilled it takes 2 days since they opened a warehouse in Nevada. Seeing how some of my orders arrive from other companies..I'll bet the freight company is to blame...but I'd certainly let Petflow know!
    2 days? Are you kidding me? I would be thrilled with 2 days.

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