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Thread: Food Delivery From PetFlow

  1. #13
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    Oh I want to point out my boxes and bags are not dirty, like dirt!!! but the boxes are certainly roughed up. The Fromm bag gets like black streaks from the ink.


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    Default Re: Food Delivery From PetFlow

    The boxes the shipments arrive in seem to be different in shape or stability everytime but not torn and the product inside is clean. It's very possible the boxes are getting dirty en route. I've been with Petflow for a while now and am glad I don't have to tote heavy dog food bags from Petco anymore.
    Wilson & BabyGirl

  3. #15
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    Default Re: Food Delivery From PetFlow

    Quote Originally Posted by cali~jenn View Post
    I have used them for a long time and never noticed overtly dirty boxes or food bags. In fact i have an order to be delivered soon so I will post if it us thus time. I order everything online and never have complaints like this. Seems odd. They have great customer service so if you have a question or problem i would def let them know.

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    This has been my experience as well.

    I would let them know, however. It's possible that the problem lies with the carrier hub in their area -- and if so, they should absolutely know about it.

    If it's PetFlow's warehouse, they should correct the issue.

    Edited to add: aren't they driving you nuts with those "How did we do?" emails? I'd respond to one of those and be as detailed as possible!

  4. #16
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    Default Re: Food Delivery From PetFlow

    Just got my package yesterday and it was clean. Same as always. Yes the box is dinged up some but that is on fedex and otherwise it all comes perfect imo.

  5. #17
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    Default Re: Food Delivery From PetFlow

    Okay I just got my box and thought I would take a pic. The top is a bit dirty with black streaks from other boxes on top but expected. Other than that we are in good shape!

    -img_5541-jpg.

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  6. #18
    "Slug Assassin" and PBS Gardening Dweeb Vicaroo1000's Avatar
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    Default Re: Food Delivery From PetFlow

    I just got a box yesterday -- sparkling clean. Any scuffs were from the carrier --- not the vendor.

    I had to cancel my "FLOW". Clearly, I misjudged my use of food here. I now have TWO giant bags of Earthborne (Bison) sitting here. I need to eat these up first ---well, Bea and Bo do --- before I'm going to sign up again.

    hahahahahahahahaha

  7. #19
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    Default Re: Food Delivery From PetFlow

    Boxes are in good condition here. Wouldn't eat off it but no complaints.

  8. #20
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    Default Re: Food Delivery From PetFlow

    Thanks everyone! We are definately going to try again!
    Life is good today!!

  9. #21
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    Default Re: Food Delivery From PetFlow

    I just ordered so I will let you know when it comes in.

  10. #22
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    Default Re: Food Delivery From PetFlow

    I ordered and on the 16th and it says it will be here the 25th does it usually take this long? The warehouse is in henderson which is on the outside of Las Vegas that is 4 hours from me and its taking 9 days! Anyone else have long shipping times?

  11. #23
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    Default Re: Food Delivery From PetFlow

    Quote Originally Posted by sweetpeasmom2008 View Post
    I ordered and on the 16th and it says it will be here the 25th does it usually take this long? The warehouse is in henderson which is on the outside of Las Vegas that is 4 hours from me and its taking 9 days! Anyone else have long shipping times?
    Um, no. That is very odd. If you ordered on the 16th I would have thought you would have had it by last Friday. I would call them for sure! If I order on Monday I sometimes have it as soon as Wednesday, but never past Friday. Weird....

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  12. #24
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    Default Re: Food Delivery From PetFlow

    They shipped from Henderson NV by Vegas 4 hours away then they shipped it to Phoenix AZ which is 9 hours from me them back to Salt Lake City UT which is 4 hours from here and its taking 5 days to get it here from Salt Lake City. GO figure! Frustrated because I wanted to get it before I went to get Lola but guess not.

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