Matrix Bulldogs, Jacksonville, FL selling sick puppies

bulldoglover23

New member
May 31, 2011
1
0
Brook Roque is the cruelest person I've ever come across. We bought a puppy from him who had parvo. She started coughing the day we brought her home, and it only took 5 days before she had to be hospitalized at the vet. It was the most horrible experience we've ever been through. After $2200 in vet bills, she didn't make it. Brook didn't even care and wouldn't respond to phone calls or emails. Our vet verified that the puppy was not given the proper vaccines as Brook had claimed. If he had just given her a shot that costs less than $3, she never would have gotten parvo in the first place. It's unbelievable. We tried to take him to court to get our money back, but all we did was waste another $1000 in lawyer fees before realizing it would cost more money to fight him than we would get back. He also gave us fake AKC papers, and the pictures of the "parents" that he showed us were not even his own dogs. He just stole pictures from the internet. Not to mention, our puppy had a number tattooed in her ear, which meant she was imported. He had claimed he bred the puppies himself. This guy has to be shut down somehow. He told us he sells hundreds of puppies each year. The parvo virus lives on surfaces for years, so if he isn't giving vaccines that means that every puppy that he sells will most likely get parvo and die. He just keeps getting away with it though because it's so hard and so expensive to fight against him. I wish there was more we could do... I even contacted a few bulldog rescues for advice but they pretty much said there isn't anything that can be done. It's so sad....
 

monicacollins1

New member
May 31, 2011
1
0
We just recently purchased a puppy from Brook and his "girlfriend". The puppy is not sick, but they have screwed us out of our money by not giving us our AKC papers. We had a price set up for a puppy. We showed up with cash in hand for the puppy. When we got there and got the puppy the "girlfriend" Glenda said Brook told her it would be another $100 for the papers. So we told her we would be back the next day to pick them up. (I had another dog at the vet who had her teeth cleaned I had to pick up or I would have done it then). We got up the next day and were headed over and were told they weren't home they were delivering a puppy and wouldn't be home till late. We called the next day the "girlfriend's" grandma was sick and in the hospital and everyone in the house was going to the hospital to see her. We have been ignored ever since. Over two weeks now. He even told us that someone paid more money for a puppy the next day so they got the papers. Which tells me he is not giving correct papers to the right dogs. We are going to take them to small claims court to get the money back for our puppy. Plus all the money for the extra vet bills. We are tired of being ignored! PLEASE SAVE YOURSELF SOME TIME AND STRESS AND DO NOT BUY A PUPPY FROM THEM!:nonono:
 

drummingbulldog

New member
Jun 6, 2011
1
0
In reply to this thread I just wanted to tell my story. My ex-wife bought her female Dolly Mae from Matrix when she put down our dog Ella. Her dog had mange and a few other things. My dog Howie was healthy but he had worms even though they told me he had been dewormed. I had to take him to Brook to have distemper shots. When i took my dog to a reputable vet they raised eyebrows when I told him what breeder I bought him from. Luckily Howie is healthy. When I tried to call Brook to get his AKC papers he kept blowing me off. When I finally talked to him over a week or two later he told me he would come by and bring them to me since the place where he has his dogs was only a short distance away. He doesn't live there. He keeps his puppies there with the supposed sire and bitch. Well, he did come over and bring the papers but it was for a female with a different color scheme. By now I was worried. I emailed him and called more and got no response. I was angry by now. I emailed him again and called and said that I would seek legal counsel if he didn't return my calls. Well, then I got an email from him which basically said "what is your hurry? Do you even know how to breed a bulldog?" Now I have had 3 previous bulldogs so I am not new to this whole thing. Each time I bought one in the past I got my certification papers the day I took the dogs home. Here is the email>

"Birth certificate? Are you serious? It's not a birth certificate. Your dog wasn't registered with st vincents. It's a simple form that I got confused with someone else.


I told you to call me at the end of the week. I told you I had to get the others back as I had switched them, did I not?


Are you breeding your dog this week? You are months and months and months away from that. I told you last week that I was working on getting them back from someone else. Please correct me if I'm wrong.


I'm neither threatened by you nor ken Amaro. Retrieving papers does not happen overnight. I assure you that you'll have the papers this week; LONG before you breed, long before you're ready to breed, and long before you figure out how to breed.


This is in NO WAY your fault...at all. This is ALL my fault. However there is no need for frivolous threats. You got a 2000 dog for 1400 and I made a mistake, that's in the process of being fixed. I wasn't aware that I was suppose to keep you posted on every single move that's being made.


Email me Friday and they will be here. That is ample time for them to get back from the other person, if I have to drive there myself.



Brook A. Roque

Sent from my Brook's iPhone



Here was my original email after he blew me off several times.



Brook,

What do I have to do to get you to bring me my correct birth certificate for my puppy? I tried going by Michelle's house and wasted a trip only to have you think I was there for a vaccine because you obviously don't know me from any other person. I specifically told you what I was there for. You did come by eventually and brought me the wrong birth certificate for my dog. After realizing this error, you have returned one call in all that time. We got the dog April 10th. I have phone records showing all the times I have tried to contact you. All I want is what I paid for which is an AKC English Bulldog with registration papers should I want to stud him to another breeder.

If I had known how this was going to be, I would have gone with a different breeder entirely because the only time you have been attentive to me or my dog's needs is when I had 1400.00 dollars to give you. I am very disappointed, and I will be seeking legal counsel on this matter if you don't get me my registration papers this week. I have waited long enough and given you way beyond the shadow of a doubt. I was serious when I said I would contact the Better Business Bureau, as well as Ken Amaro and the local news stations. Do me a favor, do the right thing, and save me a hassle. I only want what's mine. After that, you can go on with your business where you don't call other people back and don't have the decency to treat your customers with respect.

Sean Jones
"

The guy was a complete douche and did not apologize. He somehow managed to turn it around on me that I had the problem. He finally did come to my house and brought me the paperwork. It must be said that this was after he told me the wrong date that Howie was born. I really think he has no idea when they were born because he doesn't breed them. He came over at dusk and I saw his truck. He was trying to slide the paperwork under my door because he is a cowardly piece of $@it. I opened the door and caught him unaware. It was funny because I told him I had no intention of breeding my dog. I just wanted what was supposed to come with my Howie. I got him fixed and he is the dog in my profile pic. So, I have told people interested in getting a bulldog to steer clear of Brook and his puppy mill. He did disclose while he was standing in my driveway that he was in hot water because one of his customers dogs died and then the replacement dog was sick too. I think it was the woman he wouldn't refund who posted on craigslist. He is a piece of spam and does not deserve to sell these sweet dogs. Bulldog breeders should be special people too like their owners.
 

jaycp85

New member
Jun 8, 2011
8
0
Hey i met brook at fccj and did not know all this!!! i told him i was out of a job and was looking for ways to make money> he then told me that i can buy into his business with the bulldogs. i was like "wow" because every week in class he would pull out 4 to 6 thousand dollars from selling bulldogs. so i made a contract we met up. in order to buy into his business i had to give him $6,000 to pay 6 female puppies and the money that we would make we will go half. This was in july of 2010. He said he would keep them and raise them and it would take about 8 months to bred them and another3 months before we could sell one of the puppies. its now june. so all of a sudden in april he stop answering his phone....wow luckely i have a contract and luckley i have a lawyer friend but i told him i will give him to the end of june before i take any action but what i need from everyone on here is any ads that u may have kept and testimonies that you guys my have. i already have enough to get my money back with the contract that we have but i want to put this crooked person in the dirt as far as possible. this is not right what he his doing to people. abnd if i would have did my research like i am doing now and would have seen all of these posts i would have never given him any money. please email me at [email protected] or [email protected]..... any address that you may have from the lady in georgia or any of his please send thank you
 

JAKEISGREAT

.................
Mar 25, 2011
14,802
1,155
Southern California
Bulldog(s) Names
Jake
Wow..I know nothing but he sounds like "an all around swell human being".Not like breeding sick pups isn't bad enough.. I hope karma is real
 
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Virginia Amalfi

New member
Jun 22, 2011
1
0
I too am gathering my ammo of my complaint about Grand Bulldogs, aka, Matrix, aka, 4 Star Bulldogs...Brook Roque will not return calls or respond or pick up certified mail we have sent him...my Bulldog has a congential defect & life threatning...we have invested over the amount of the puppy in antibotics and ultrasound xrays etc...we saved her life for now but it is ongoing and there's no real cure. ...I am hiring an attorney...I'm not messing around with Brook Rogue any longer. He can run but he can't hide. Maybe we can all get together for one big law suit and sue the pants off Brook Rogue?
Our Puppy is near 5 to 6 months old now. We have one year to make a claim due to congential defects of our puppy and within 10 days of proof and Vet diagnosis and perhaps a visit to Brooks vet to verify our diagnosis of the congential defect to reinburse our vet expenses upto the price of the dog and we have that option to keep the dog which we lover deasrly as well. The Lemon Law states we can keep the puppy and still be reinbursed by the breeder since the problem with the pup Brook sold us is congential. We have followed all regualtions regarding the purchase of the Puppy from Grand Bulldogs/Brook Rogue. Brook Rogue/rand Bulldogs are scam artists who don't care one ounce for the pups he sells or the buyers he scams. If he did Brook would make good on the vet bills and make sure he doesn't breed or buy pups for the same bloodlines. Brook is a crook. If he cared he would make sure he kept contact with the sick puppies and did right by the buyers...not turn tail, run, hide and change web sites and kennel names to avoid thwe situation. I will hire our attorney very soon. I've almost gathered all my data. By the way...Brook also registers more then one litter to one Dam and makes it look like that one Dam gave birth to many pups. Brook fabricates fake registration papers...he's a fraud!
It's going to cost Brook Rogue/Grand Bulldogs and whatever he changes the name to or moves to whatever state much more then the price of a puppy to cover our Vet Bills and legal expenses now. I hope listing the residential address for Brook Roque can help others who have been scammed by Brook Roque with selling unfit Bulldog Puppies with life threatening birth defects and other problem issues of not being able to get refunded by Brook Roque when legally via Lemon Laws of Florida states clearly ithe buyer is due a refund from Brook Roque. My post above is still ongoing and I have still NOT received a response from Brook or my refund.

If you want his addresses or phone numbers please contact me!!!!!!
 
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LisaMarie

New member
Community Veteran
Jan 13, 2011
1,184
96
Burlington, Vermont
Bulldog(s) Names
Mocha Bubbles
The sad and horrible thing about all this is the lack of compassion, humanity, love this people have for these poor creatures.The lack of respect for life. You purchase a puppy, the entire family falls in love with the puppy and you discover it is sick. The breeder, in return says I will give you another one. Just like that ,as if we are exchanching a pair of pants or a shirt that was broken. God sees all. We are all Gods creatures. So rest assured your day will come.
 

lovemypups

New member
Jun 23, 2011
1
0
I will be filing a complaint on Brook and Michelle as well and plan on doing so pretty soon.
Instead of posting every detail- i will make a long story short.
I Purchased a puppy in April
she was diagnosed with Severe Coccidia.
She has Constant diarhea not associated with the cocidida. (still has it after coccidia was cured) still on going at the vet.-running tests
puppy was supposed to be 8 weeks old- however she was only 6. (which is illegal in the state of Florida to sell at that age)
No Shot Record
No Health Certificate..
Brook refuses to pay vet costs associated with treatment and shots that she was supposed to have already had when i purchased her.
Brook and Michelle both refuse to return calls or emails.
 

Bella'sMom

New member
Community Veteran
Jun 23, 2010
3,256
168
Eau Claire WI
Bulldog(s) Names
Abby 13 (RIP), Bella (6), Betsy( RIP), Frenchie: Oliver
[MENTION=2612]lovemypups[/MENTION], please contact me. this is the same signs my Bella had (she is a Brooke puppy as well) I can may have answers and save you thousands in diagnosis/vet bills.
 

mazzystar

New member
Jul 15, 2011
2
0
i just bought a dog from brook and the girlfriend and that night the dog was so sick. after a thousand phone calls to them and a vet visit i demanded that i was bringing the dog back. Now after another million phone calls they are not responding and I can not get my money back. Im going to file a police report, get an attny, file with the breeders assocaition and then take out an article in the Jax newspaper and then get the news involved. If anyone would like to try and get their money back for vet visits and money from their purchase please contact me
 

mazzystar

New member
Jul 15, 2011
2
0
the same goes for us..sick puppy bought in June from Brook. Im calling jax news and newspaper to get a story out about them. if you want to try and get refunded give me your info and I will try and help you as well.
im so sick about this!
 

mom of two

New member
Jul 19, 2011
2
0
I purchased a puppy from Brook about a year ago. I was so happy with my puppy that I bought another from him about a month ago. I have also had two of my very good friends buy from him as well with zero issues. They have been nothing but helpful! I would call and text all the time for little things and they would respond right back. Its hard for me to believe all this negative feedback because I have had such a great experience. Both my puppies are in excellent health and my first puppy has been shown several times and even won. I would not have had it any other way. Im sorry that there are people with bad experiences and not everyone is perfect. I have nothing put positive things to say about Brook.
 

JAKEISGREAT

.................
Mar 25, 2011
14,802
1,155
Southern California
Bulldog(s) Names
Jake
I purchased a puppy from Brook about a year ago. I was so happy with my puppy that I bought another from him about a month ago. I have also had two of my very good friends buy from him as well with zero issues. They have been nothing but helpful! I would call and text all the time for little things and they would respond right back. Its hard for me to believe all this negative feedback because I have had such a great experience. Both my puppies are in excellent health and my first puppy has been shown several times and even won. I would not have had it any other way. Im sorry that there are people with bad experiences and not everyone is perfect. I have nothing put positive things to say about Brook.

He will probably need a character witness in court..under oath. Guess that would be you.
 

jortiz9758

New member
Aug 22, 2010
407
79
Pembroke Pines Florida
Bulldog(s) Names
Bruno
I purchased a puppy from Brook about a year ago. I was so happy with my puppy that I bought another from him about a month ago. I have also had two of my very good friends buy from him as well with zero issues. They have been nothing but helpful! I would call and text all the time for little things and they would respond right back. Its hard for me to believe all this negative feedback because I have had such a great experience. Both my puppies are in excellent health and my first puppy has been shown several times and even won. I would not have had it any other way. Im sorry that there are people with bad experiences and not everyone is perfect. I have nothing put positive things to say about Brook.

I have noticed that Breeders who have so called "Happy" customers, always answer questions on the phone and through emails, and are always eager to chat.
It's the "UnhappY" customers who get the cold shoulder and are ignored and mistreated. I'm sure if you started complaining or bringing up issues with one of your pups they would not be as friendly and as quick to respond.
I know this first hand. I have had many pitbulls before and know tons of breeders who do this exact same thing. Praise their stock, and you are a friend indeed....Complain and you are shut out.
 

mom of two

New member
Jul 19, 2011
2
0
Actually one of my friends that bought from him brought a puppy home. After about 3weeks after having the puppy it got a little cold...obviously nothing related to Brook after being gone for almost a month. They called Brook and told them about this problem and he actually met them with some med to help them out. Brook didnt even have to do that and wasnt even responsible. All I know is that there are two sides to every story. You never hear about all the Happy customers..only the few that were unhappy.
 

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